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Technical Issues and Workarounds

Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!

Newest post Recent activity Votes Comments

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Student Created an Account, did not follow directions (how to link the account with Google)
- April 15, 2020 19:38
- kickes
0 votes 2 comments
Im a teacher and my classes and students have disappeared
- April 14, 2020 22:32
- tracy.white
0 votes 4 comments
Setting up my child's account
- April 14, 2020 21:57
- Nina Rauch
0 votes 2 comments
Signing students up with their usernames?
- April 14, 2020 19:36
- Erin Leggs
0 votes 2 comments
Signed in... it how do my kids use their profile...
- April 14, 2020 17:34
- Christine G
0 votes 2 comments
Students doing work in wrong class. Can we combine the classes by two different teachers?
- April 14, 2020 16:58
- Mrs. M
0 votes 2 comments
Assigning a unit
- April 13, 2020 18:48
- Trumpy
1 vote 3 comments
Chemistry Quizzes and Tests not appearing and corresponding grades and work dissapeared
- April 14, 2020 00:47
- Ryne Allen
1 vote 1 comment
Duplicate assignments
- April 10, 2020 14:45
- Bob Burger
0 votes 3 comments
Linking Child's account
- April 10, 2020 14:09
- Meaghun.Darab
0 votes 2 comments
Mastery Learning - Students learning progress
- April 09, 2020 19:57
- kristi.donaldson
0 votes 2 comments
Email
- April 09, 2020 17:30
- Ambra Yabes
0 votes 3 comments
Student Work Not Saving
- April 09, 2020 15:16
- tangrenm
9 votes 9 comments
Student scores shows 100 but no attempts
- April 09, 2020 13:11
- rjlobb
0 votes 1 comment
I lost my class
- April 08, 2020 23:50
- Sally Plitt
0 votes 1 comment
Students work not appearing when I check the "Scores" category.
- April 08, 2020 12:06
- bbracey
4 votes 8 comments
One of my students logged in as a parent instead of a learner. How do we switch them?
- April 07, 2020 21:16
- Monique.Kohler
0 votes 2 comments
How to add Reading Comprehension or ELA to kids account
- April 07, 2020 13:10
- Amber Thompson
0 votes 2 comments
Student not showing up in my class
- April 07, 2020 12:37
- debra_harvey
0 votes 7 comments
Transcipt display error.
- April 08, 2020 06:48
- nOT Wana show
0 votes 5 comments
Recover deleted account
- April 07, 2020 03:34
- Christian364
1 vote 2 comments
Deleted Assignments
- April 06, 2020 20:15
- Christina Diamond
0 votes 2 comments
Poor video quality
- April 06, 2020 05:00
- yashgouri567
1 vote 2 comments
Green checks for videos
- April 04, 2020 18:43
- kkeenliside
0 votes 2 comments
Transfer progress to child account
- April 04, 2020 02:18
- monica.m.crespo
1 vote 5 comments
accidentally deleted the wrong student profile- he had too many
- April 03, 2020 18:34
- george.lotuslearning
0 votes 2 comments
I need technical support (unable to import student from Google Classroom)
- April 03, 2020 16:35
- gdresser
0 votes 2 comments
Dragging tool in "Translate Shapes"
- April 02, 2020 16:14
- aubrye
2 votes 4 comments
completed assignments not registering as completed
- April 02, 2020 15:43
- whitmane
0 votes 5 comments
Como eu mudo o avatar *no celular*?
- April 01, 2020 12:26
- Samara Hermínia Pagan Rodrigues
0 votes 1 comment

Student Created an Account, did not follow directions (how to link the account with Google)

Im a teacher and my classes and students have disappeared

Setting up my child's account

Signing students up with their usernames?

Signed in... it how do my kids use their profile...

Students doing work in wrong class. Can we combine the classes by two different teachers?

Assigning a unit

Chemistry Quizzes and Tests not appearing and corresponding grades and work dissapeared

Duplicate assignments

Linking Child's account

Mastery Learning - Students learning progress

Email

Student Work Not Saving

Student scores shows 100 but no attempts

I lost my class

Students work not appearing when I check the "Scores" category.

One of my students logged in as a parent instead of a learner. How do we switch them?

How to add Reading Comprehension or ELA to kids account

Student not showing up in my class

Transcipt display error.

Recover deleted account

Deleted Assignments

Poor video quality

Green checks for videos

Transfer progress to child account

accidentally deleted the wrong student profile- he had too many

I need technical support (unable to import student from Google Classroom)

Dragging tool in "Translate Shapes"

completed assignments not registering as completed

Como eu mudo o avatar *no celular*?

Como eu mudo o avatar no celular?