How can we help?
Technical Issues and Workarounds
Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!
-
We’re working on the Support Community!
Pinned1 vote 0 comments -
**READ** How to use the Technical Issues and Workarounds forum
Pinned12 votes 0 comments -
Student Progress Tracker Not Working
0 votes 0 comments -
Student can't get into their page
0 votes 1 comment -
Sync Khan Academy and Kolibri profiles
0 votes 0 comments -
Im a teacher and my classes and students have disappeared
0 votes 3 comments -
Badges for Project Evaluations
5 votes 10 comments -
Clarifications Don't Show Up in Full-Screen Mode
8 votes 4 comments -
Known Issue (September 2016): Site slowness, red error bars, and other performance issues
21 votes 43 comments -
Why am I unable to change my name and Username on my homepage?
0 votes 2 comments -
I cannot put emojis in my name.
Planned4 votes 5 comments -
I'm not able to type(put) degree sign. (Math)
3 votes 17 comments -
Test not saving
0 votes 1 comment -
Fractional exponents in radical form: 'n-root' symbol request
6 votes 8 comments -
Help to step down from being a teacher
0 votes 4 comments -
99% on 'The World of Math' mission
Planned18 votes 39 comments -
No me acepta la respuesta
0 votes 9 comments -
Courses disappeared from dashboard
2 votes 1 comment -
How to have subtitles off by default?
5 votes 9 comments -
How can I delete my progress in a course?
5 votes 3 comments -
Workaround: Accessing Partner Content
5 votes 2 comments -
Notification Problem
9 votes 8 comments -
Student time spent practicing skills are not accurately recorded
4 votes 5 comments -
No way to enter an answer and progress to the next question
5 votes 20 comments -
Drop-down Boxes Basic Math Indirect Measure not Dropping Down
4 votes 10 comments -
Is there a way to watch successive videos in full screen mode? ("Video autocontinue" option)
Planned1 vote 2 comments -
Basic Geometry as Course for Progress Tracking
2 votes 5 comments -
I signed all my students up and got a class code; however, I cannot get the students on. When they put in the username the site gave them it says that is unavailable
2 votes 2 comments -
"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."
4 votes 12 comments -
Notifications problem
0 votes 3 comments