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Technical Issues and Workarounds

Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!

Newest post Recent activity Votes Comments

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Highest score not showing on Assignments tab
- January 17, 2019 13:23
- Marianne Sullivan
3 votes 7 comments
¨Network request timed out¨
- January 11, 2019 18:40
- Qirun
3 votes 9 comments
I signed all my students up and got a class code; however, I cannot get the students on. When they put in the username the site gave them it says that is unavailable
- December 11, 2018 14:19
- Ms. Whelan
2 votes 2 comments
"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."
- January 05, 2019 15:55
- IdentifyClone
2 votes 12 comments
Is there a way to watch successive videos in full screen mode? ("Video autocontinue" option)
- November 27, 2018 05:05
- william m beegan
Planned

1 vote 2 comments
Drop-down Boxes Basic Math Indirect Measure not Dropping Down
- November 07, 2018 01:51
- bobopop787
4 votes 10 comments
Fixar o idioma em inglês
- October 18, 2018 13:13
- Lucas Gabriel Kroth
6 votes 2 comments
Student time spent practicing skills are not accurately recorded
- October 10, 2018 16:32
- Ms. Ribeiro
4 votes 5 comments
How do I get 100/100?
- August 21, 2018 17:37
- Peter Köhlichhaus
8 votes 8 comments
No way to enter an answer and progress to the next question
- July 25, 2018 18:16
- David Balfour
5 votes 20 comments
Certain "Polar Coordinates Video" not marking as watched (or even started)
- May 13, 2018 01:24
- Matthew Brener
4 votes 3 comments
Notification Problem
- May 02, 2018 14:53
- Nicholas
9 votes 8 comments
Workaround: Accessing Partner Content
- April 10, 2018 23:01
- Nicholas
5 votes 2 comments
We cannot vote up or down in pt version
- January 16, 2018 10:01
- Luiz Portella
3 votes 3 comments
How can I delete my progress in a course?
- January 06, 2018 21:18
- Jasmine W McGrew
5 votes 3 comments
How to have subtitles off by default?
- November 18, 2017 20:41
- T W
5 votes 9 comments
how do you master a unique skill?
- November 16, 2017 17:23
- The Count
15 votes 30 comments
99% on 'The World of Math' mission
- July 11, 2017 10:35
- RB
Planned

18 votes 39 comments
Fractional exponents in radical form: 'n-root' symbol request
- February 19, 2017 00:50
- Asher Higgs
6 votes 8 comments
I'm not able to type(put) degree sign. (Math)
- December 23, 2016 15:01
- allinone
4 votes 17 comments
Known Issue (September 2016): Site slowness, red error bars, and other performance issues
- September 26, 2016 23:14
- Laurie @KA
21 votes 43 comments
How to turn off captions/subtitles by default?
- August 17, 2016 18:43
- Medve Gábor
Planned

40 votes 31 comments
Clarifications Don't Show Up in Full-Screen Mode
- March 15, 2015 02:00
- Shipu23
8 votes 4 comments
Badges for Project Evaluations
- September 18, 2014 17:35
- brok3nwir3
5 votes 10 comments

Highest score not showing on Assignments tab

¨Network request timed out¨

I signed all my students up and got a class code; however, I cannot get the students on. When they put in the username the site gave them it says that is unavailable

"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."

Is there a way to watch successive videos in full screen mode? ("Video autocontinue" option)

Drop-down Boxes Basic Math Indirect Measure not Dropping Down

Fixar o idioma em inglês

Student time spent practicing skills are not accurately recorded

How do I get 100/100?

No way to enter an answer and progress to the next question

Certain "Polar Coordinates Video" not marking as watched (or even started)

Notification Problem

Workaround: Accessing Partner Content

We cannot vote up or down in pt version

How can I delete my progress in a course?

How to have subtitles off by default?

how do you master a unique skill?

99% on 'The World of Math' mission

Fractional exponents in radical form: 'n-root' symbol request

I'm not able to type(put) degree sign. (Math)

Known Issue (September 2016): Site slowness, red error bars, and other performance issues

How to turn off captions/subtitles by default?

Clarifications Don't Show Up in Full-Screen Mode

Badges for Project Evaluations