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Technical Issues and Workarounds

Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!

Newest post Recent activity Votes Comments

New post

Student Work Not Saving
- April 09, 2020 15:16
- tangrenm
9 votes 9 comments
Student scores shows 100 but no attempts
- April 09, 2020 13:11
- rjlobb
0 votes 1 comment
I lost my class
- April 08, 2020 23:50
- Sally Plitt
0 votes 1 comment
Students work not appearing when I check the "Scores" category.
- April 08, 2020 12:06
- bbracey
4 votes 8 comments
One of my students logged in as a parent instead of a learner. How do we switch them?
- April 07, 2020 21:16
- Monique.Kohler
0 votes 2 comments
How to add Reading Comprehension or ELA to kids account
- April 07, 2020 13:10
- Amber Thompson
0 votes 2 comments
Student not showing up in my class
- April 07, 2020 12:37
- debra_harvey
0 votes 7 comments
Transcipt display error.
- April 08, 2020 06:48
- nOT Wana show
0 votes 5 comments
Recover deleted account
- April 07, 2020 03:34
- Christian364
1 vote 2 comments
Deleted Assignments
- April 06, 2020 20:15
- Christina Diamond
0 votes 2 comments
Poor video quality
- April 06, 2020 05:00
- yashgouri567
1 vote 2 comments
Green checks for videos
- April 04, 2020 18:43
- kkeenliside
0 votes 2 comments
Transfer progress to child account
- April 04, 2020 02:18
- monica.m.crespo
1 vote 5 comments
accidentally deleted the wrong student profile- he had too many
- April 03, 2020 18:34
- george.lotuslearning
0 votes 2 comments
I need technical support (unable to import student from Google Classroom)
- April 03, 2020 16:35
- gdresser
0 votes 2 comments
Dragging tool in "Translate Shapes"
- April 02, 2020 16:14
- aubrye
2 votes 4 comments
completed assignments not registering as completed
- April 02, 2020 15:43
- whitmane
0 votes 5 comments
Como eu mudo o avatar *no celular*?
- April 01, 2020 12:26
- Samara Hermínia Pagan Rodrigues
0 votes 1 comment
0 attempts and a student score
- March 31, 2020 21:42
- kbarnes
3 votes 3 comments
Trouble logging in using google with multiple google accounts on one machine
- March 31, 2020 16:06
- adavis408
0 votes 2 comments
Total Skills Mastered
- March 31, 2020 15:11
- Frank Ivins
2 votes 2 comments
Some students scores are not showing up but they have completed the assignment
- March 30, 2020 19:37
- gradya
2 votes 24 comments
Students signed on and is active in my roster but they cannot see their assignments.
- March 27, 2020 12:42
- kmorley
1 vote 4 comments
My KA mobile App and the KA website is not syncing
- March 27, 2020 08:21
- parthk396
2 votes 7 comments
Integration on Schoology
- March 26, 2020 17:23
- Valerie Leo
2 votes 5 comments
Progress report
- March 26, 2020 14:21
- JJ D
0 votes 1 comment
I'm a student and my assignments are not showing up
- March 26, 2020 01:23
- Bethany Baxter
6 votes 6 comments
student seeing assignment and google classroom
- March 24, 2020 16:40
- Erli Ye
0 votes 2 comments
Error message for syncing with Google Classroom
- March 19, 2020 15:45
- Michelle Strickland
0 votes 2 comments
Help, I have lost my account!!
- March 17, 2020 02:34
- spaina
2 votes 2 comments

Student Work Not Saving

Student scores shows 100 but no attempts

I lost my class

Students work not appearing when I check the "Scores" category.

One of my students logged in as a parent instead of a learner. How do we switch them?

How to add Reading Comprehension or ELA to kids account

Student not showing up in my class

Transcipt display error.

Recover deleted account

Deleted Assignments

Poor video quality

Green checks for videos

Transfer progress to child account

accidentally deleted the wrong student profile- he had too many

I need technical support (unable to import student from Google Classroom)

Dragging tool in "Translate Shapes"

completed assignments not registering as completed

Como eu mudo o avatar *no celular*?

0 attempts and a student score

Trouble logging in using google with multiple google accounts on one machine

Total Skills Mastered

Some students scores are not showing up but they have completed the assignment

Students signed on and is active in my roster but they cannot see their assignments.

My KA mobile App and the KA website is not syncing

Integration on Schoology

Progress report

I'm a student and my assignments are not showing up

student seeing assignment and google classroom

Error message for syncing with Google Classroom

Help, I have lost my account!!

Como eu mudo o avatar no celular?