Update: Users can adjust birthdates

Ինչպե՞ս կարող ենք օգնել:

Tracee Miller

February 01, 2018 18:25
Edited

Filing a support ticket to change your birthday (previously the only way to get this done) is a thing of the past! Now users aged 13 and above can adjust their own birthdays, and parents can adjust the birthdays of their connected children who are younger than 13.

To adjust your birthday, go to your Account Settings by clicking your name in the top right of your Khan Academy account. (Instructions for adjusting child account settings can be found here.)

From there, select Settings. At the top of this page will be the Basics section, where you can click into the box next to Birthdate and select the appropriate date.

Thank you for the requests that inspired this update! Keep the feedback coming!

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6 comments

gileonidze

February 09, 2018 07:18
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Hello,

I have a problem and I need help.

I created accounts for my entire class. I cannot change their Birthdate because they are not in my child list. And, also, they cannot change their own Birthdate (Username, Gender and Birthdate are blocked). They often need to change Primary language and now we cannot change, because Birthdate is empty and it gives an error "Birthdates must be in the past".

Please help and Thanks.

Regards,

Giorgi
Tracee Miller

February 09, 2018 20:53
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Great questions, Giorgi. I'm going to follow up with you in a ticket!
EAGLE Scholars

May 30, 2018 02:42
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Hello,

Was this problem solved? I have about 150 students that I created accounts for as well. We are about to add an additional 60 and would really like to be able to update the students' information so that they can connect their accounts to CollegeBoard. Thanks!
Tracee Miller

June 04, 2018 05:09
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Hi, Tiffany! I see that you're working with Manuel from the support team on this. If you have any trouble there, let me know!
Mehmet Teoman Tanrıverdi

February 04, 2019 20:05
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Hi, although my birthday says one date, I couldn't change it from settings page which shown another date. Could you help me please?
Regina Litman

February 04, 2019 21:25
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@Mehmet Teoman Tanriverdi, I suggest you use Report a Problem at the top of this page, to the right of center, to try to get some help on your issue.

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Update: Users can adjust birthdates

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