Issues with both Android Phone and iPad Apps, July 14, 2020

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Regina Litman

July 14, 2020 16:17

First, I want to mention that I have reported these problems separately using Report a Problem, found in the top right corner of all Support Community pages. If any of you are experiencing this issue, you may post about it here, but also please use Report a Problem so that Khan is made even more aware of the issues.

The problem on my Android phone (not sure if it also exists on Android tablets) is that the application doesn't load at all and gives the message "Khan Academy keeps stopping".

The problem on my iPad (not sure if it also exists on iPhones) is that the icons for subject areas no longer show up, only the icons for the courses I've selected plus a list of recent lessons.

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Regina Litman

July 14, 2020 21:36
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Update:

Android app - Uninstalling and reinstalling the app fixed the problem of not loading and then giving me the error message. However, I now have the same problem on my Android phone that I have on my iPad. I will be reporting this on Report a Problem but probably won't have to time to do so until Wednesday, July 15. However, in the meantime, if you are having this problem on either Android or iOS, please feel free to report it, too.
Regina Litman

July 15, 2020 20:48
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The iPad app issue and the later Android app issue have been resolved. Please see my new topic followup at:

https://khanacademy.zendesk.com/hc/en-us/community/posts/360071515051-New-Location-of-Subject-Area-Icons-in-Android-and-iPad-Apps

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Issues with both Android Phone and iPad Apps, July 14, 2020

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