Students not seeing assignments

Hello Shelly,

Thank you for reaching out! When assignments do not show up to a student, this could be due to several reasons:

• The students have duplicate accounts: it may be the case that the student is completing work in a different account than the one you assigned to. Therefore, it is important to check:
• Is the account on which the student is completing work the same you have been assigning? You can verify their account credentials from your dashboard directly if need be.
• Does the student have multiple ways to log into Khan Academy (for example, Google Classroom account, Clever account, parent created account)? This can greatly improve the chances of a mix-up between accounts.
• Not all students were assigned work: to check if assignments have been assigned to all students, please visit the Manage tab on your class settings.  

If the problem persists after we rule out these alternatives, could you please submit a support ticket for this issue? This will allow the support team to look into your situation more thoroughly!

And in case you'd like a few resources as you continue to set up your classrooms, I'd like to recommend some of our Help Center features, including:

• Teachers — Here's How to Use Khan Academy for Remote Learning - this webinar is an excellent start point to get a full picture of our teacher's dashboard. You may find other helpful videos in this playlist.
• Our Teacher Start-up Guide
• How to Manage your Roster
• How to Edit, Copy, and Delete Assignments
• How to Manage Assignments
• How to View Students' Performance and Progress

Also, I'd just like to take a moment to thank you for all your work in continuing your students' learning in these difficult times. At Khan Academy, we are so grateful for teachers like you!

Please let me know if there's anything else I can be of service with. 

Warm regards,

Alex

Support Community