Account Error – Khan Academy Help Center

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LawrenceM

November 01, 2022 22:51
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Hi! Some of my achievements have been forgotten on my account. I had 11 meteor badges this morning, and now it says I've achieved 0 of them. Can you help? Also, some of my other badges and patches have been forgotten and now it goes in a pattern of 101010 and I have 215,931 points, but the meteor badge Ten to the Fourth isn't being counted as an achievement I've got. Also, a random fact, I'm a 2-year user of Khan Academy.

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4 comments

ccampbell.student

November 02, 2022 00:14
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Me too! Someone Help! It says I only joined yesterday, but I have been part of khan academy for years! All but one of my badges are gone, and so are my comments, and tons of other stuff. Please tell me this is just a few-minutes thing while they update the site or something...
ccampbell.student

November 02, 2022 00:17
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Oh my gosh less than a minute later I looked back and my stuff was back! Thank you!!!!!!!!!!!!

LawrenceM, try reloading now that the issue might be fixed. It is fixed for me, and I hope it is for you too!
LawrenceM

November 02, 2022 01:23
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OMG, IT WORKED!!! THANK YOU!!! :D
Evan Lewis

November 03, 2022 23:11
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Hi everyone!

This issue was caused by a temporary bug the other day, but should be working properly now.

If anyone is still running into this issue, please let us know via a support ticket so that we can take a closer look.

Thanks!

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