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Sometimes it's helpful for a support agent to be able to log in to your account in order to better understand the issue you're describing. More information on this here: https://khanacademy.zendesk.com/hc/en-us/articles/115000719631

If you are reporting a problem on someone else's account, please select THEIR device.

If you are reporting a problem on someone else's account, please select THEIR browser/app.

It should look something like https://www.khanacademy.org/computing/computer-programming/programming/intro-to-programming/v/programming-intro

Sometimes these types of issues can be browser-specific, so trying more than one can often be a workaround while we work on a fix. Please try more than one if you can!

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