What can I do if my student forgot their password?

Teachers who have accepted the Teacher Terms of Service in their account settings can access and change some of their students' settings, including their account passwords, from their Teacher Dashboards.

To access these features, be sure to confirm that you are associated with a school by checking the “I am a Teacher” box in the school selector in your account settings. Please carefully read the requirements before making this selection.

In addition to being able to adjust students' passwords, teachers can also modify their students' nicknames, usernames, primary language, date of birth, and accessibility settings.

To view or make changes to a student's settings, go to your Teacher Dashboard and then select the class the student is in. 

Once in the class, click on Roster in the left navigation menu (found under Assignments).

Once you are in the class, go to the Student Roster page shown below. From there, click on the student for whom you wish to modify settings.

When you click a student's name, you will be able to see the option for Settings right next to Assignments. If the student is younger than 13 years old, you'll be able to update their information (such as changing their username, password, or birthdate).

You can make the necessary changes to the student's settings from this page directly.  Please be sure to click Save changes once you are done. 

⚠️Note: If a student who is younger than 13 has a parent attached to their account and their parent has selected OFF for the “can add coaches” setting, that student will not be able to add teachers until this setting is adjusted, and their parent will have to adjust their settings for them. 

Can I get a copy of my students' usernames and passwords?

When you create student accounts in bulk without attaching email addresses, the system automatically sets them up as child accounts. During this process, you will receive a prompt to download a CSV file containing the username and password for each student account.

🛑STOP! As highlighted in the pop-up window below, this is a one-time opportunity to ensure privacy for our users. We highly encourage you to stop for a second and not skip it, as it is essential for managing your student accounts effectively.

If you skipped this step or if you no longer have the CSV file, your best option is to reset the students' passwords directly from your class page if they’re under 13 years old. You can also submit a help request to our Support team if you need more help.

If you'd prefer to create new accounts and passwords for the students instead, you can do that using the instructions here.  

Here are some tips when getting started:

• When creating accounts for students, add their parents' email addresses (double-check to make sure they're correct— a lot of times these are entered incorrectly), so parents will receive an email from Khan Academy inviting them to create an account as well.  
• ⚠️Note: The email attached to the account that creates the student accounts will be shared with parents. Write down or print the usernames and passwords for the student accounts. You can pass these along to the next teacher, although you should keep in mind that a parent can change the username and/or password at any time.