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What happens if my child or student's Khanmigo conversation gets flagged?

Updated

Khan Academy uses moderation technology to detect inappropriate, harmful, or unsafe content in Khanmigo conversations. This system monitors both text messages and images to maintain a safe learning environment for all users.  

When content is flagged, the system automatically sends both an email notification and an in-platform notification to the adult associated with the child's account. Notification recipients vary by account based on how a child or student accesses Khanmigo.

Who receives notification alerts?

If the child has received Khanmigo access through their parent:

  • The parent will receive the notification and email alert concerning the flag
  • Parents can also view all flagged conversations and images in their child’s chat history page

If the student has received Khanmigo through their school district:

  • If they're working on a Khanmigo assignment:
    • The teacher who assigned the work will receive the the moderation notification and email.
  • If they're not working on a Khanmigo assignment:
    • The primary teachers of all district-synced classes will receive the the moderation notification and email.
    • Co-teachers do not receive alerts
  • If a flag meets a certain severity threshold and the district has opted for administrator notifications:
    • Designated admins will also receive an email.
    • These admins can view flagged chats through links included in emails forwarded to them by teachers or parents.
    • While emails to administrators are clearly labeled when a serious issue is detected, all moderation alerts sent to teachers—regardless of severity—have the same format.

If the student has received Khanmigo through their school district, but also has a parent connected to their account:

  • Only the teacher (or administrator, if applicable) will receive the notification
  • However, the parent can still see flagged content through the child’s chat history 

Notifications examples:

This is what a parent or teacher can expect to see in their email and account notifications when a conversation is flagged

Important reminders:

  • About our moderation system: We continuously work to improve content detection accuracy, but no automated system is perfect.
  • About flagged images: To protect student privacy, we don't store uploaded images on our servers. When an image is flagged, you'll receive a detailed AI-generated description of the content rather than the actual image. This description provides more context than what appears in the student’s chat history.

Learn more:
For more information about acceptable and appropriate use of Khanmigo, please see the Khanmigo Community Guidelines.