hello diana pearson

the most likely answer to this is that the student must have got banned for violating any of the Khan Academy rules

hope that helped

Hi Diana,

I'm sorry to hear you're experiencing this issue! Would you mind submitting a support ticket with the following information so we can take a closer look at the problem?

• The username of the student
• The last assignment for which you were seeing scores for the student
• An example of an assignment that is missing the student's score

Thanks!