Hi JSaxthe4th,

Are you still experiencing this issue? If so, here are a few things to try:

• Switch to a different internet connection (or disable and re-enable your internet connection)
• Restart your device
• Log out of the app and log back in
• Update the app and your device's software

If that doesn't work, please submit a support ticket so we can take a closer look at the problem.

I hope this helps! Please let me know if you have any additional questions!