"Continue with Google" not Clickable – Khan Academy Centre d'aide

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lcooper

2 septembre 2021 23:24

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For the past week or so my students have not been able to actually click on "Continue with Google" to get logged in. See below.

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4 commentaires

Commentaire officiel
carol

27 septembre 2021 21:56
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Hi lcooper,

My name is Carol and I'm from the Support Team!

The issue you've described is commonly caused by using an outdated browser, which can cause our website to look or behave oddly. Khan Academy supports the latest version of all the browsers listed here.

Fortunately, updating your browser to its latest version (or switching to one of our supported browsers) can often fix the issue. Please note that Khan Academy works best on Google Chrome. If your browser is supported and up to date, try clearing your cookies and cache.

If the issue persists, please submit a support ticket so we can further investigate the issue.

I hope this helps!
Allison F.

4 septembre 2021 22:09
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Hi lcooper,

I'm not sure of what could be causing this issue -- could you please submit a support ticket for this problem? This will allow the support team to be able to investigate what is going on.

Thanks!
Royzh

6 septembre 2021 10:59
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this will sometimes occur in the loading stage of this
coop2701

8 septembre 2021 16:01
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this will sometimes occur in the loading stage of this

Yes, I have seen that before where sometimes it takes 5 or so seconds to be clickable, but now it is just not clickable even after minutes of waiting.

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