This keeps showing up...

¿Cómo podemos ayudar?

EKTheAnimus🐺

7 de diciembre de 2022 16:52

I keep just doing excersizes, and then i get this error code out of nowhere: "We’ve run into an error. This may be due to accessing this content from multiple locations. Please close other locations, then return here and refresh. If this problem persists, tell us. [Error code: STATE_MISMATCH:YWQ5NDNiMWEtOTU0MS00MD]"

the error is fixed by refreshing, but i have gotten it several times over the past few days, and this is the second time i've gotten it just today, in less than two hours (i've currently been on that much).

i was planning to submit a support ticket, but i'd like to know what the error code "STATE_MISMATCH:YWQ5NDNiMWEtOTU0MS00MD]" means please

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7 comentarios

EKTheAnimus🐺

7 de diciembre de 2022 16:53
2

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i also only have ONE KHAN ACADEMY TAB OPEN, and that's what's doing this, by the way
Evan Lewis

7 de diciembre de 2022 17:32
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Hi EKTheAnimus🐺!

I'm not 100% sure on this, so don't quote me here, but I believe that error means that the exercise data stored on our servers/database does not align with the exercise data that is stored locally on your device.

This can usually happen if you're doing the same exercise on the same account from multiple tabs or devices. If you're not using multiple tabs or devices, then this sounds like a bug.

Could you please submit a support ticket so that we can take a closer look at the problem?

Thank you!
EKTheAnimus🐺

7 de diciembre de 2022 19:23
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i'm only on one device and using one tab, yes...and i thought i already submitted a support ticket. i'll check again and see if i did. thanks for the tip!
Aditi Kashikar

4 de noviembre de 2025 19:33
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bro this keeps happening to me all throughout the day
😑
JaniceHolz

5 de noviembre de 2025 22:45
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Aditi Kashikar

I suggest you also submit a support ticket, using the link in the post above.
Fernando

7 de noviembre de 2025 01:54
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Hello, Aditi Kashikar!

Could you please submit a support request in our Help Center? Here's the link: http://khan.co/KA-support.

Thank you!
Alex Scheffers

25 de mayo de 2026 21:05
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I hate it when this happens it, does it to me whenever I get the question right.

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