Login issues with app on kindle – Khan Academy Help Center

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naimjnpierre

April 16, 2020 16:05

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I have a user account and accounts for my children. When i enter the child's username and password on the app it says this user does not exist.

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carol

October 18, 2021 21:48
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As part of our Support Community improvement project, we’re preserving inactive posts that have historical or community value and closing them to new comments. This is one of them!

If this post covers a topic that you’re interested in discussing with the community or requests a feature you’d like to see on Khan Academy, you can try to find an active post about it and add your thoughts (or feel free or create a new post if it doesn’t yet exist in the forum).
Alexandre Chami Filho

May 10, 2020 21:56
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Hi!

This sounds like strange behavior. Could you please submit a ticket to our support community in order for them to investigate further?

To do so, please go for: https://khanacademy.zendesk.com/hc/en-us/requests/new?ticket_form_id=260948

Thank you so much!

Kind regards,

Alex

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