Why was my conversation with Khanmigo flagged?
Khan Academy uses moderation technology to detect inappropriate, harmful, or unsafe content in Khanmigo conversations. This system monitors both text messages and images to maintain a safe learning environment for all users.
If one of your conversations was flagged, that means our system detected something that might go against our Khanmigo Community Guidelines.
What’s considered inappropriate?
A good rule of thumb is:
If it wouldn’t be appropriate to say out loud in a classroom, especially with elementary students present, it probably isn’t appropriate on Khan Academy either.
Khanmigo’s moderation system may flag conversations that include:
- Profanity or inappropriate language
- Violence, threats, or references to harm — even if meant as a joke
- Sexual or other mature content
- Phrases that may trigger safety filters, including references to self-harm or self-harm ideation
- Bullying, harassment, or hate speech
Can the system make mistakes?
Yes — and we know it sometimes does.
Like many AI systems, Khanmigo’s moderation tools are continually improving. We use a combination of automated systems and human review to help strengthen accuracy over time. Because the system is designed to prioritize safety, it may occasionally flag content that is actually appropriate.
We understand this can be frustrating, especially when you’re asking a thoughtful question or seeking help with your schoolwork. That’s why we regularly review flagged cases, learn from them, and refine our processes to improve accuracy and reduce unnecessary flags.
Want to learn more?
You can read the full Khanmigo Community Guidelines here.
What happens if my child or student's Khanmigo conversation gets flagged?
If you think your message was flagged by mistake and you have questions, you can also contact our support team.