"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."

Hvordan kan vi hjælpe?

IdentifyClone

5. januar 2019 15:55
Redigeret

RESOLVED: "Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us." This issue had took me to this page, so here I am reporting an issue. Our internet is technically really bad. But, after submitting my answer in the Mastery Challenge in Missions and shows my answer is correct and immediately it shows the issue quoted above. And this occurs for every single problem! I just refresh though and it correctly identifies my progress and shows the next question. I don't just want to constantly refresh. Please solve my issue as soon as you can, Khan Academy team. I have been a KA Member for over 4 years, and have never seen anything like this. Please contribute to this chat if this situation still is constantly happening.

Nyt opslag

12 kommentarer

Officiel kommentar
carol

22. november 2021 18:28
Kommentarhandlinger Permalink
Hi there,

If you're experiencing this issue, please submit a support ticket so we can further investigate the problem.

That said, as part of our Support Community improvement project, we’re preserving inactive posts that have historical or community value and closing them to new comments. This is one of them!
Elizabeth Barkett

11. december 2018 01:53
1

Kommentarhandlinger Permalink
We are seeing this tonight too. I submitted a bug for it earlier.
IdentifyClone

11. december 2018 02:02
1

Kommentarhandlinger Permalink
Okay, Elizabeth Barkett.
Chris Looker

11. december 2018 02:10
1

Kommentarhandlinger Permalink
I have the same problem after I complete each question in the mastery challenge it asks to refresh or tell us. If I complete a question in the practice section the screen proceeds to the course page, (does not continue to next question).

Thanks Chris.
IdentifyClone

11. december 2018 02:28

Redigeret
1

Kommentarhandlinger Permalink
RECENT UPDATE: Oh, hey. I also noticed that the progress of the skill DOES NOT change when either failing the question or successfully completing the question. So if you are in Level Two and got a question wrong, you don't go to Level One. And vice versa when getting it correct.

I've also requested the KA Team to resolve the issue.

I've noticed this issue thoroghout the KA website, from 3rd grade Math to Arithmetic to 7th grade Math as I was trying to master all of the Math portion.
IdentifyClone

11. december 2018 02:41

Redigeret
1

Kommentarhandlinger Permalink
It shows that this "Post is pending approval". This means that the KA Team will resolve this issue any time now.

@Chris Looker, Hmm... It takes you to the course page, huh? That is similar to our issue.
IdentifyClone

11. december 2018 16:39

Redigeret
1

Kommentarhandlinger Permalink
I've seen this around the website.
IdentifyClone

11. december 2018 02:50
1

Kommentarhandlinger Permalink
This issue is finally fixed. Now the Mastery Challenges are working again. Thank you for your time, KA Team.
The End C++ rystal

23. juni 2020 16:34
1

Kommentarhandlinger Permalink
I've seen a message like this: "Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us. [Error code: STATE_MISMATCH:xvTLeCapQ9eS5hm9p7u6kQ]"
nicole yarid

17. august 2020 15:53
1

Kommentarhandlinger Permalink
I saw something like this

Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us(Opens in a new window). [Error code: UNEXPECTED_ERROR:HLVpgKx/TjyFZYuaX9g+1g]
Hopper

5. september 2020 13:36

Redigeret
0

Kommentarhandlinger Permalink
I saw this:

It looks like you're accessing this content from multiple locations. Please close other locations, then return here and refresh. If this problem persists, tell us. [Error code: STATE_MISMATCH:tY5DIYBqRWumIfr1xQWrMQ]

But i'm not accessing this content from another location, in fact, i haven't even done the challenge before!

Edit: refresh and it works!
S̶i̶n̶i̶s̶t̶e̶r̶ ̶R̶e̶w̶i̶n̶d̶

13. januar 2021 21:33
1

Kommentarhandlinger Permalink
Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us. [Error code: TASK_NOT_FOUND:V1YmXTMqQIOSCfFHSdeMsw]