I am trying to cancel my account which renewed yesterday without a heads up from Khan academy. The help section says that there is a cancel button under settings but I only see a "delete account" button and I want to request a refund. When I tried to email back to support I got a reply telling me that the email address is not monitored. I'm also not seeing a way to contact support. I'd rather not have to dispute the charge. Any ideas?
Hi Renee!
Alex from Community Support here. I searched our system for any tickets created by you and nothing turned up.
It's possible there was a glitch or perhaps the form wasn't submitted accidentally?
We'd like to help you right away, so please submit a ticket and our team will get on it right away!
https://support.khanacademy.org/hc/en-us/requests/new
Thank you and we'll talk to you soon!
Hi renee sojcher,
You can cancel a recurring donation by following the steps here, or by emailing us at donate@khanacademy.org
You can cancel a Khanmigo subscription by following the steps here or by submitting a support ticket.
Thank you!
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