URGENT: WEEKLY STREAK disappeared

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Mr Steve

October 20, 2025 07:30

Dear support team,

I am with a student here who had a 38 week streak. We were sharing his screen on zoom and I was watching him work on trying to get his 39th week streak.

I saw his 38 week streak on the screen. During his practice and while sharing his screen his 38 week streak disappeared and was reset to ZERO!! He is crying after almost a whole year's worth of work and vaporised due to what seems to be a system glitch. He has 426,373 points which have not been reset.

Could you please look into this urgently because he weekly streaks shouldn't just disappear like that - it wasn't the end of the week either.

It's going to be very hard to motivate him now if a system glitch can just remove his weekly streak.

Please assist with finding out what has happened.

Thank you!

Best Regards,

Steve

Yangi maqola

Sharhlar: 2

Evan Lewis

October 22, 2025 22:19
1

Sharhlar bilan harakatlar Doimiy havola
Hi Mr Steve,

Could you please submit a support ticket so we can take a closer look at this issue? You can do so here: https://support.khanacademy.org/hc/en-us/requests/new?ticket_form_id=260948

Please be sure to include the username of the student that has lost their streak.

Thank you!
JaniceHolz

October 23, 2025 20:08
1

Sharhlar bilan harakatlar Doimiy havola
Wow, that's incredibly disheartening.

I hope the student still has their Moon badge for 25 weeks of learning, I hope that Khan Academy is able to reinstate the student's streak, and I hope they can give some assurance that the glitch is unlikely to happen again.

~ Janice

sharhsiz qoldirish uchu Xizmatga kiring

URGENT: WEEKLY STREAK disappeared

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Sharhlar: 2

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