Hi;
I set up my account a couple of weeks ago, set my daughter's profile, and set the courses I wanter her to take. The issue I'm facing now is that I did not noticed that she needed to log into the site using her user name and password, and all of her progress was recorded in my account (parent account).
Is there a way to transfer that progress into her account? It would be sad for her to notice all her progress lost.
Thank you
Hi Monica,
Unfortunately, there is not currently a way to transfer progress between accounts. If she completed content through your account, there is not a way to transfer it to her own child account.
Sorry I couldn't be of more help! Please let me know if you have any additional questions!
Oh no!! I'm just realizing all of my daughter's work is on my account. Please offer those of us who have allowed this to happen in error, a way to fix it. My daughter will be devastated if she has to redo the work, which is not an option. My decision to take her out of private school and homeschool her was made in order to remove the negative stigma or school she has already developed at 11yrs of age.
If nothing can be done, she'll have to continue working via my account in order to not mess up our state-required portfolio. Another concern I'd have to face is any potential issues that could surface from her name not be listed as the user. Any light that can be shed on this issue is greatly appreciated!!
Okay, so there is a workaround.
First, go into your account and go into settings. From the top down: Add her name as the nickname. Change the username to her username. Change the password to something she will use. Unlink any of your accounts, link hers. Make sure that teacher and parent are clicked off. Save the changes.
Next, log out and create a new account for yourself. Make sure to set up the account as teacher, if you want to be able to assign lessons and tests. Create a class, and get the code. Sign out of your new account, then sign in to what will now be her account. On the main dashboard, go to coaches and use the code to add your class.
Then, contact support at the link below. Let them know what happened, and that you want her account switched to under 13 years old (give them her birthdate, so that it will be aged up appropriately), with your email address added as a parent.
I think that everything should be fine if her name is on the account as the nickname. I would suggest writing up an explanation to turn in with the profile, if you find that the CSV (teacher dashboard -> settings -> download CSV) and/or activity log show your name instead of the nickname (her name).
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