Accessing child account

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Shannon Martin

October 24, 2024 00:23

It’s been a long time since my child accessed his account, and it was logged out. I can still see it under my parent dashboard and change his password from there, but I don’t know the email to log onto his account on his device. Khan Academy doesn’t recognize his email for login, and when I login with my email, it just takes me into my own account. How can I figure out his login information or reset it (email also, not just password)?

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1 sharh

Evan Lewis

October 27, 2024 18:15
0

Sharhlar bilan harakatlar Doimiy havola
Hi Shannon,

Since this account is listed as a child account, he will need to login with his username, not an email address.

If you go to his account settings page from your Parent Dashboard, you can find his username at the top of the page.

It should look something like this:

He will then login using that username and his password. If you need to change the password, you can do so by following these instructions.

I hope this helps!

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Accessing child account

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