iOS: Numbers become stuck when they are dragged

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lightsecond

September 26, 2020 17:40
Edited

In the exercise:

Convert to Roman numerals

It's located in:

Arithmetic (all content)

Unit: Place value

Roman numerals

Sometimes when trying to drag a number, then the dragged number become stock on top of another number, and trying to click or drag on the number boxes only adds an orange border around the box, but the boxes don't move.

The same issue has been observed in similar exercises where numbers are dragged from a top area to a bottom area.

Sometimes the over lapping number boxes have disappeared when they are tapped or dragged, but other times no amount of tapping or dragging causes the stuck boxes to becoming unstuck.

In this state if a hint is opened by clicking on the bottom right lightbulb button, then the page can't be scrolled either.

A workaround is to reload the exercise by clicking the top left back button and reopening the exercise.

Khan Academy version 7.0.2 (34973)

iOS 14.0.1

iPhone X

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1 comment

Alexandre Chami Filho

October 06, 2020 20:48
2

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Hey lightsecond!

I have been impressed with your insightful observations on our platform and enthusiasm to help us grow by pointing out issues on the app! We really appreciate this kind of feedback so, please, keep them coming!

That said, could you please submit this report as a support ticket? When doing that, I would like to ask you to add just an extra element, which is very important for us to file our reports to the development team: a screen recording showing the issue.

Depending on the device you're using, there are a couple of ways to record your screen:
- If you're using a desktop (Windows or Mac), I recommend you use TechSmith Capture. It’s simple and free to use—click here to download it. For tutorials on how to use TechSmith Capture and its features, check out their tutorial page.
- If you're using an iOS device, here's a walkthrough on how to record your screen.
- If you're using an Android device, I recommend using AZ Screen Recorder. Click here to download it. (Please note that Khan Academy is not at all affiliated to this screen recorder; we only recommend it due to ease of use.)
- If you're using a Chromebook, I recommend you to use Screencastify to record your screen as it is free and easy-to-use—click here to download it.
Once you have the recording, please add it as an attachment to the support ticket.

Thanks for your help! I'll be looking forward to your response.

Warm regards,

Alex

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iOS: Numbers become stuck when they are dragged

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