I got an email about my account potentially being deleted in 90 days if I didn't log in a couple of months ago since I hadn't used the site in many years. I decided I wanted to retain my account, so I've since logged in again (obviously). Yet I just got an email that my account will be deleted in two days if I don't log in? I'm not sure what to do here?
Hi there!
Can you please submit a support ticket so we can take a look at the account? You can do so here: https://support.khanacademy.org/hc/en-us/requests/new?ticket_form_id=182807
If you're currently logged into the account, please visit the Email Settings page and double-check that the email listed there is the same as the email that received the deletion warning. If you have multiple email addresses or email forwarding or filters set up, it's possible that you may have signed into a different Khan Academy account than the one that is pending deletion.
Thanks!
Por favor, entrar para comentar.