App--Need Help

Como podemos ajudar?

Jiayi Ye

29 de setembro de 2017 17:44

Hi,

My Students claim that they have difficulties in using the App on their phone. When they press the icon and try to get into the home page, it will automatically go back to the phone home screen.

Same issue happens even after they update the App.

Thanks

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3 comentários

Comentário oficial
Dawn

7 de dezembro de 2017 21:24
Ações de comentário Permalink
Hi, Jiayi! If the update didn't help, please let us know. You can reach our support team via the link below. Thanks!

https://khanacademy.zendesk.com/hc/en-us/requests/new
JC Hulce

29 de setembro de 2017 23:59
0

Ações de comentário Permalink
There is a new app version update 4.6.2 just released a few hours ago that should address the crash issues
carol

1 de novembro de 2021 18:37
0

Ações de comentário Permalink
As part of our Support Community improvement project, we’re preserving inactive posts that have historical or community value and closing them to new comments. This is one of them!

If this post covers a topic that you’re interested in discussing with the community or requests a feature you’d like to see on Khan Academy, you can try to find an active post about it and add your thoughts (or feel free or create a new post if it doesn’t yet exist in the forum).

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App--Need Help

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