Hoe kunnen we je helpen?
Niet gevonden wat u zocht?
Nieuwe post5 opmerkingen
-
Officiële opmerking
Acties voor opmerkingenAs part of our Support Community improvement project, we’re preserving inactive posts that have historical or community value and closing them to new comments. This is one of them!
If this post covers a topic that you’re interested in discussing with the community or requests a feature you’d like to see on Khan Academy, you can try to find an active post about it and add your thoughts (or feel free or create a new post if it doesn’t yet exist in the forum).
-
I'm a user of the Android app on a Galaxy S10 smartphone. I don't know if the app is the same for Android tablets or if the Galaxy S6 is the latest tablet. At any rate, it is obvious that your view does not include something I can see on my phone. On my phone, above the row at the bottom that contains the Android operating system navigation icons, I have one that has four icons with labels left to right reading Home, Search, Bookmarks, and Profile.
I suggest going into Report a problem at the top of this page, to the right of center. Include the screen prints you have posted here. Also tell them the version of the app you have installed (yes, you will have to go the long way into Settings to get this, although you can also get it through the Google Play Store entry for the app) and also the version of the Android operating system you are running and possibly the model of your device.
I can already predict that the first thing they're going to tell you is to uninstall and reinstall the app. This is a knee-jerk reaction that so many help/support departments give to requests for help. It has worked exactly once for me. Because of my dislike of this automatic response shifting the work to end users, I am reluctant to tell you to try this method for this issue. But if you want to try it before reporting the problem, then go ahead. If it still doesn't work, then when you submit your problem report, let them know that you already tried this.
Another thing they will tell you to do first is to clear cache and cookies. These are meant for users on laptops and desktops, so if they tell you this, please reiterate that you're using an app.
I hope you can get this working okay soon.
-
Okay cool thanks. I actually already tried the re-installing the app and manually deleting storage/cache. When I posted a review about the problem on google play they just told me to post something here. Also on my android phone I have the bottom nav so I assume this is just a bug with tablets? Luckily I am able to get around, it is just painful atm.
-
Hi Brent and Sascha,
Are you still experiencing this issue? If so, please submit a support ticket and attach screenshots of the issue. Our support team will be more than happy to help you.
Thank you!
Dustin
Community Support
Post is afgesloten voor opmerkingen.