If you don't get any helpful responses here quickly enough, you may want to use the Report a Problem link (in the upper right when using this on a Windows computer) to contact KA support staff directly.  (Sometimes KA staff respond to these posts after a few hours or days, sometimes they never do; the Support Community posts are most useful if other users are able to help.)

~ Janice, KA user

If you don't get any helpful responses here quickly enough, you may want to use the Report a Problem link (in the upper right when using this on a Windows computer) to contact KA support staff directly. 

~ Janice, KA user

P.S.  Why is my previous comment in this thread held pending approval?  What keywords in that post is KA worried about??

(Sometimes KA staff respond to these posts after a few hours or days, sometimes they never do; posting in the Support Community is sometimes only useful if other users are able to help.)

P.S.  Now I have posted my entire comment that's pending approval, just across 2 separate posts.  The algorithm that holds posts from being visible is extremely confusing & frustrating.  I wish KA were willing to be more transparent.

Hi Jackelyn Rodriguez,

You can find the list of your connected child accounts on this page: https://www.khanacademy.org/parent/settings

If your child is 13+ years old, then the "Edit settings" button will be disabled because the child is able to manage their own account settings.

In this case, you can submit a support ticket here and we can help you set a password and recover access to the account.

I hope this helps!