Hi kyarlott,

I'm sorry to hear you're having this issue! Could you please submit a support ticket so that we can take a closer look at this problem?

In the description, please be sure to include the name of the class and the username of the student so that we are able to find the account.

Thanks!

I'm sorry you're having trouble with this! Could you please submit a support ticket so that we can look into this further?

In the description, please include the name of the class and the username of the student so that we can find the account.

Thanks!

Thanks; I already did this and the problem is resolved. Thank you!