Can you explain it more clearly and thoroughly? I do not know what you are trying to say. what lesson is this on, when did it happen, and definitely, are you on her account?

Hi, Bella Rose Schembri!

We'd love to gain a greater understanding of the issue you're experiencing with lost progress in your child's account. Could you please submit a support request in our Help Center? Here's the link: http://khan.co/KA-support.