Hi Sara Baerbock,

When progress time is not registering correctly in an account, it is usually due to one of the following reasons:

• The progress was registered on a different account. This is quite common— e.g., children accidentally log in to their parent’s accounts instead of their own and complete activities there.

• The student worked while being logged out. When learners work on the site without logging in to a Khan Academy account, their progress is not registered.

• The student was navigating through different tabs. Time navigating through other tabs besides Khan Academy may not count as learning time in the Progress reports. E.g., a student is browsing another website on a different tab while the tab where Khan Academy is open remains inactive.

• The student was navigating through non-learning parts of the site. If you’re adjusting the settings in your account or browsing through the discussion forums, for example, this time will not be counted in the Progress reports.

• The student was using an outdated version of the Khan Academy app. Using an outdated version of the app might lead to several issues, including learning time not being accurately registered. Click here for a complete guide on finding the version in use.

If you don’t think any of these cases apply to your son's case, please submit a support request in our Help Center. Here's the link: http://khan.co/KA-support.