Hey lightsecond!

I have noticed you have sent quite a few super-useful reports for us! Thank you for that! I will repeat my message on the next few ones so you can go ahead and file them as support tickets. The posts are already very explanatory and well written, so please just add a screen recording to your ticket and this should be fine. I'll be looking forward to hearing from you! 

"I have been impressed with your insightful observations on our platform and enthusiasm to help us grow by pointing out issues on the app! We really appreciate this kind of feedback so, please, keep them coming!
That said, could you please submit this report as a support ticket? When doing that, I would like to ask you to add just an extra element, which is very important for us to file our reports to the development team: a screen recording showing the issue.

Depending on the device you're using, there are a couple of ways to record your screen:


If you're using a desktop (Windows or Mac), I recommend you use TechSmith Capture. It’s simple and free to use—click here to download it. For tutorials on how to use TechSmith Capture and its features, check out their tutorial page.

If you're using an iOS device, here's a walkthrough on how to record your screen.

If you're using an Android device, I recommend using AZ Screen Recorder. Click here to download it. (Please note that Khan Academy is not at all affiliated to this screen recorder; we only recommend it due to ease of use.)

If you're using a Chromebook, I recommend you to use Screencastify to record your screen as it is free and easy-to-use—click here to download it.

Once you have the recording, please add it as an attachment to the support ticket. 

Thanks for your help! I'll be looking forward to your response.

Warm regards,

Alex"