Okay, i accidentally sent the other report to Khan Academy KIDS, but the school account of mine ("emmakatearchway") is still on this site, just with a teacher and a few settings that i can't control.  this is my personal account, and we are the same person. anyway, i never got the email to confirm my email address for "emmakatearchway", so...i couldn't get through the Zendesk authorization. if you would ignore that KA Kids request and respond here, that would be great, and sorry about my mistake.