Lost progress

Hi Matthew,

It sounds like you may have logged into a duplicate account. Could you please submit a support ticket so that we can take a closer look at this for you?

Thanks!

Wait wait. was my original khan account on clever or something else instead of google? The reason i think this may have been caused is because i have this no cookie feature turned on in the chromebook i use at school but since the school blocked settings I can disable it to log into my acc so now its weird and i used my pc to log in. Im guessing my pc may have caused an issue. (Windows pc) 

duplicate account? I remember only using one

We often see duplicate accounts when using the Google sign-in methods since people can accidentally sign in with a personal email instead of a school email or vice versa.

Without taking a look at your account it's hard to say what the issue might be though. We can take a closer look once you've submitted a support ticket here: https://support.khanacademy.org/hc/en-us/requests/new?ticket_form_id=182807

I lost my account too how can I get it back I lost my 8 week streak and all of my progress please help

Hi Robert Mandison,

Can you please submit a support ticket if you haven't done so already?

Thanks!