My students are locked out due to too many login tries!

Hi Mary,

You should be able to reset your student's passwords if they are under the age of 13 by following the instructions listed here: https://support.khanacademy.org/hc/en-us/articles/203184800-How-can-I-adjust-a-student-s-settings-such-as-their-username-or-password. If your students are over the age of 13, they have the ability to reset their own password by following the instructions here: https://support.khanacademy.org/hc/en-us/articles/202487480-How-do-I-reset-my-password.

If your students are still unable to log in to their accounts, please reach out to us by filling out a support ticket. We'd be happy to help get things straightened out!

I hope this helps! Please let me know if you have any further questions.