Linking two accounts

How can we help?

Gweneth Grieve

July 18, 2021 07:46

Opened child account under one email, this was hacked and was changed, I would like to move previous progress to new one, child frustrated as learning not easy for a dyslexic.

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Official comment
carol

September 24, 2021 19:14
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Hi Gweneth,

My name is Carol and I'm from the Khan Academy support team!

I am afraid that we have no way of merging accounts or transferring progress through accounts at the moment.

Please submit a support ticket so that we can help you recover your child's account.

Best
Evan Lewis

July 18, 2021 13:26
1

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Hi Gweneth,

Could you please submit a support ticket so that we help you with this issue?

Please me sure to include the username or email associated with both your account and your child's account so we can help you get them properly linked.

Thanks!

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Linking two accounts

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