Why can't I comment, I meet the mandatory standards AND is following the rules? – Khan Academy Help Center - German

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DIRTYMAYO

4. September 2025 10:14

0

Hello Khan Academy, as the title asks why I can't comment when I followed the rules and standards, according to Khan Academy:

"Want to join the conversation?

To get started, your account must be at least 3 days old, have a verified email address, and have at least 5,000 energy points."

My account is over 3 days old and has aged like fine wine

I have 103,187 Energy points which isn't a lot

my email address is verified

Also, I am following the guidelines of this app, is using a computer, and is a teenager.

What else do I need to do?! Is my account banned :O!?!

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3 Kommentare

JaniceHolz

4. September 2025 14:34
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It sounds to me like you should be able to comment.

You may want to use the "Report a Problem" link in the upper right to report this issue directly to the customer support team. Sharing screenshots will be helpful.
Evan Lewis

8. September 2025 21:08
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Hi DIRTYMAYO,

Can you please submit a support ticket so we can take a look at your account? You can do so here: https://support.khanacademy.org/hc/en-us/requests/new?ticket_form_id=182807

Thank you!
DIRTYMAYO

9. September 2025 23:31
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Well thank you guys for your support! But I can comment now!

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.