Student is "active" in KA but CANNOT login.

Hi Ucal!

Thank you for reaching out! Could you please submit a support ticket for this issue? This way our support channel can have a deeper look at it.

Please be sure to include a link to your profile, the details of the student's accounts, and also take a look at this article to make sure you send an effective bug report.

Thanks in advance and best of luck at your school year!