SAT Prep Time Practiced Discrepancies

I am having multiple trustworthy students say they are working on their SAT prep lets say for 60 minutes, but then the time practiced says they have only worked on it for 3 minutes. We have waited a few days for it to update but it has not. Is there something I am doing wrong to see the full time? Is there something on the students end that's not being done? Is there a technical error with this feature in the teacher/coach tools for SAT prep?