Evan Lewis

1. Community
2. General Khan Academy Questions
3. Making up for missing points

Hi Christie, Like AD Baker said, he'll need to score 100% on the unit test in order to achieve 100% overall in the unit. Here's a helpful image that explains how points are earned in the Mastery Sy...

1. Community
2. Technical Issues and Workarounds
3. You do not have access to view this content for this user.

Hi Emily, Can you have the student log out, clear their browser cache, and then log back in? If that doesn't work, would you be able to share a link to the specific page that the student is trying ...

1. Community
2. Mobile Platform Questions and Feedback
3. Disconnect between Khan Academy Kids account via website and Khan Academy Kids Mobile App

Hi omairaslam, The Khan Academy Kids app is a completely separate platform from the Khan Academy desktop site, so the two platforms use different logins and contain different content. If you want y...

1. Community
2. Technical Issues and Workarounds
3. Student's name disappeared

Hi Diana, I'm sorry to hear you're experiencing this issue! Would you mind submitting a support ticket with the following information so we can take a closer look at the problem? The username of t...

1. Community
2. Technical Issues and Workarounds
3. Not recording students completion or scores

Hi Carla, We see this kind of situation fairly frequently, and it could be due to a few scenarios. If you don’t mind, could you please verify the following: Your students are completing the assign...

1. Community
2. Mobile Platform Questions and Feedback
3. App not working

Hi JSaxthe4th, Are you still experiencing this issue? If so, here are a few things to try: Switch to a different internet connection (or disable and re-enable your internet connection) Restart you...

1. Community
2. Mobile Platform Questions and Feedback
3. Discussion forums in mobile app

Hi Iván, Thanks for sharing this feedback! I've forwarded this request to the team for consideration as we continue to improve our mobile app. In the meantime, one work around is to use an internet...

1. Community
2. Mobile Platform Questions and Feedback
3. Energy Points

Hi Dimytrius, Can you confirm that you are logged into the same Khan Academy account on the mobile app that you are using on the desktop site? From the mobile app, you can see your energy points by...

1. Community
2. Mobile Platform Questions and Feedback
3. My child’s points aren’t showing up for her

Hi Katrina, The points you're seeing in the email summaries are Energy Points, which should be visible on her profile. To view her number of energy points, she will need to click the Home tab in th...

1. Community
2. General Khan Academy Questions
3. Some theories on the retired badges.

Re-introducing some of the retired badges may definitely be a possibility in the future, but unfortunately there is not currently a timeline for when this might happen. I definitely understand how ...