Lost Progress

Hi Stephanie!

This issue sounds like it could potentially be user-specific.  Would you mind filling out a ticket for the support team?  A team member might be better suited to help you with this issue.

Remember when filling out the ticket to be as specific as possible.  Perhaps a date you noticed the progress was missing, the course the progress is missing from, and if you remember what topics and assignments specifically are missing.  There's also a section for you to add screenshots if you think there's something important for them to see.

Here's the link to fill out a ticket: https://support.khanacademy.org/hc/en-us/requests/new

Hope this helps!

Elijah

I have 94 students with the same problem - all progress and data is gone :(

I have 94 students with the same problem - all progress and data is gone :(

Hi again,

Sorry for the problems here lately, this I think has been happening to quite a few other users as well.  I'm currently gathering a bunch of other posts with similar issues along the lines of losing progress or progress not being accounted for and reporting it to the rest of the team.  If/when I hear back from them I'll let you know.  This may be an issue that the devs need to look into if it's occurring across multiple classrooms and accounts.  In the meantime, the best thing we can do while we wait is fill out a ticket.  The more tickets of this issue from users, the more escalated the issue will become to the team.

Sorry again for the frustration!

Best,

Elijah

I have 94 understudies with a similar issue - all advancement and information is gone... :( same issuee

Hi henry meva

My name is Carol and I'm from the Khan Academy Support Team!

Would you mind submitting a help ticket so that we can investigate the issue further?

When filling out the ticket, be sure to be as descriptive as possible of the issue.  You can also include screenshots of things you think we will need to see to get a better idea of what's happening.

Here's the link to fill out a ticket: https://support.khanacademy.org/hc/en-us/requests/new

Hope this helps!

Hello! I was studying on the SAT math module and my progress was lost.. how do I recover it?

Hi 468715,

Can you please submit a support ticket so we can take a look?

You can do so here: https://support.khanacademy.org/hc/en-us/requests/new

Thanks!