Support ticket feedback

Как да помогнем?

23 септември, 2020 04:51

Hi all,

Over the years that I've created support tickets, I've received an email after each ticket is closed that says this:

That is fine and everything, and there is a space for additional comments but I would like to see something more than "Good" and "Bad". I would like to see more levels of satisfaction available. Even just inserting one more level in there - neutral - would be better. Ideally, there would be a five star level for the user to choose how satisfied they were, going something like this:

Maybe have a short description of what each of the levels might entail.

Anyone who reads this, think about it, and tell me your thoughts on this.

-MBONKA

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1 коментар

V

23 октомври, 2020 15:46
1

Действия по коментара Постоянна връзка
Hi Mbonka,

Thanks for writing in with your idea! We are always working to add features that improve our site, and we love getting input from our community.

While we wish we could implement all of our users' requests, we need to make difficult decisions about which features and requests are aligned with our goals at the time.

As our needs and resources change, it’s possible that we may be able to revisit this issue at a later date, but I can’t guarantee that we’ll be able to do so, or provide a timeline for when that might happen.

Thanks again for your interest in improving Khan Academy :)

All the best,

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Support ticket feedback

Не намерихте ли това, което търсите?

1 коментар

Не намерихте ли това, което търсите?