Units completed are not showing up as completed

Hoe kunnen we je helpen?

dfbarbour

30 december 2020 07:21

I have seen numerous posts here with students reporting that the "Resume" section on their dashboard does not update. The response from KA is usually "We cannot replicate this problem", or "It should be working OK. Just complete the unit and it should move to the next. "As someone with nearly 6,000,000 energy points (I'm not boasting, just trying to establish that this is a long-standing problem!), I would like to report the fact that there is definitely something buggy in your 'resume' and 'completed' code. It may not show up very often, but certain units are definitely problematic. Every once in a while, the icon in the units scroll down area to the left will not show the blue 'completed' bar, or only half a bar will show up.

Maybe when you try to replicate the problem you could ask the person which unit(s) are misbehaving. I, for one, would be happy to work with you. It is frustrating to diligently complete every unit of a course only to have it show up as incomplete, not to mention having two-year-old resume notifications stubbornly hanging about your dashboard.

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Elijah Daniels

30 december 2020 22:36
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Hi there,

Sorry that this is happening! It can be very frustrating to not see complete progress if you have completed a unit or course. I'm definitely going to recommend filling out a help ticket for a staff member to review. This way, you can be specific in your answer with links and images, and get one-on-one help with this issue (The help ticket has prompts that ask for anything specific, so if you know what topics or units you're having problems with, be sure to link them, as well as take screenshots of anything that might help).

In the mean time, I would like to ask a few questions for my own recollection of knowledge. Which units specifically are you having problems with, and how often would you say the issue occurs?
dfbarbour

30 december 2020 23:55
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Thanks, Elijah,

I filled out a help ticket earlier today that cited specific incidents and included several screenshots. I'm going to make a list of all the units where these problems have turned up. Maybe a pattern can be found. I'd love it if I could feel that I had contributed something to improving this wonderful site.
Evan Lewis

4 januari 2021 05:21
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As far as the "Resume" button goes, that will always remain visible on your Learner Homepage, regardless of whether or not you have completed the course. There's more information about that in this post.

If you haven't already seen it, you may want to read this article about why videos may not be marked as completed for you. Some users are still known to experience issues with this though, so if this is consistently happening to you, submitting a ticket as you have done is the best option.

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Units completed are not showing up as completed

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