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Technical Issues and Workarounds
Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!
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Pinned11 votes 0 comments -
50 badges showing as retired.
34 votes 56 comments -
Known Issue (September 2016): Site slowness, red error bars, and other performance issues
21 votes 43 comments -
99% on 'The World of Math' mission
Planned18 votes 39 comments -
How to turn off captions/subtitles by default?
Planned40 votes 31 comments -
how do you master a unique skill?
15 votes 28 comments -
Some students scores are not showing up but they have completed the assignment
2 votes 24 comments -
No way to enter an answer and progress to the next question
5 votes 20 comments -
Broken account
4 votes 19 comments -
I cannot post TAT's of Questions
4 votes 18 comments -
I'm not able to type(put) degree sign. (Math)
4 votes 17 comments -
[Error code: fatal]
6 votes 14 comments -
Why am I not able to get the badge "tesla"?
1 vote 13 comments -
"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."
3 votes 12 comments -
Account not Loading
3 votes 11 comments -
Student account deleting assignments
0 votes 11 comments -
My consecutive days streak ended
2 votes 11 comments -
khan academy isn't logging my time?
2 votes 11 comments -
mysterious changing answers (SAT practice test)
1 vote 10 comments -
Drop-down Boxes Basic Math Indirect Measure not Dropping Down
4 votes 10 comments -
Badges for Project Evaluations
5 votes 10 comments -
Avatars are not unlocking
3 votes 9 comments -
Mixed number issues
1 vote 9 comments -
Canvas Integration - no folders or videos available?
2 votes 9 comments -
No longer can get to Teacher Dashboard
0 votes 9 comments -
Student Work Not Saving
7 votes 9 comments -
¨Network request timed out¨
3 votes 9 comments -
How to have subtitles off by default?
5 votes 9 comments -
Can't Restart Videos
1 vote 8 comments -
I can't access Khan Academy
1 vote 8 comments