Hi Craig,

Can you post a screenshot of the error message that he is getting? To clarify, has he already created a Khan Academy account that he can log into? Or are you still trying to create a new account for him?

Thanks!

Hi Craig Tuttle,

If you're still experiencing this issue, could you please submit a support ticket? This way our support channel can have a deeper look at it.

Please be sure to include a link to your profile and also take a look at this article to make sure you send an effective bug report.

I hope this helps!