Evan Lewis

1. Communauté
2. Mobile Platform Questions and Feedback
3. App not working

Hi JSaxthe4th, Are you still experiencing this issue? If so, here are a few things to try: Switch to a different internet connection (or disable and re-enable your internet connection) Restart you...

1. Communauté
2. Mobile Platform Questions and Feedback
3. Discussion forums in mobile app

Hi Iván, Thanks for sharing this feedback! I've forwarded this request to the team for consideration as we continue to improve our mobile app. In the meantime, one work around is to use an internet...

1. Communauté
2. Mobile Platform Questions and Feedback
3. Energy Points

Hi Dimytrius, Can you confirm that you are logged into the same Khan Academy account on the mobile app that you are using on the desktop site? From the mobile app, you can see your energy points by...

1. Communauté
2. Mobile Platform Questions and Feedback
3. My child’s points aren’t showing up for her

Hi Katrina, The points you're seeing in the email summaries are Energy Points, which should be visible on her profile. To view her number of energy points, she will need to click the Home tab in th...

1. Communauté
2. General Khan Academy Questions
3. Some theories on the retired badges.

Re-introducing some of the retired badges may definitely be a possibility in the future, but unfortunately there is not currently a timeline for when this might happen. I definitely understand how ...

1. Communauté
2. Technical Issues and Workarounds
3. Student User Names and Passwords

Hi S. Shaw, If the students created their own accounts, they should have received an email with a copy of their username. If they don't remember their passwords, they can request a password reset v...

1. Communauté
2. Mobile Platform Questions and Feedback
3. Logging child into app without email address

Hi Sylvia, Sorry for the late response here! We've seen a huge increase in support requests over the past several weeks, so I appreciate your patience here. Did you create your students' accounts f...

1. Communauté
2. Feature Requests and General Site Feedback
3. Allow students to transfer progress from "student" accounts to personal accounts

Hi Adam, Thanks for the feedback! I've forwarded this request to the team for consideration as we continue to improve our platform. For the time being, one of the easiest existing solutions is to s...

1. Communauté
2. Technical Issues and Workarounds
3. Green checks for videos

Hi kkeenliside, If you haven't already, I suggest reading this article, as it offers several explanations for why the videos may not be marked as completed. You may also need to log out and log bac...

1. Communauté
2. Mobile Platform Questions and Feedback
3. Added new Khan app to new phone but it shows me as student not teacher

Hi Cindy, The mobile app does not currently support the Teacher functionality, so it isn't possible to access your classes from within the app. To use the Teacher Dashboard and other teaching featu...