My Account Is About To Be Deleted

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questions

24 mars 2025 16:35

I keep getting emails saying my account will be deleted. Each time I've logged into Khan academy and used it to complete some lessons to reactivate my account, but the emails keep coming. I just got another email saying my account would be deleted in 2 days. I've used Khan Academy for 10 or 15 years and would really prefer not to lose everything I've worked on. Any help would be appreciated. Thanks!

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Evan Lewis

24 mars 2025 17:19
1

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Hi there!

It's possible you may have multiple accounts linked to the same email address. Can you please submit a support ticket so we can take a closer look? You can do so here: https://support.khanacademy.org/hc/en-us/requests/new?ticket_form_id=182807

Thank you!
questions

25 mars 2025 04:14
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Thanks! I did that earlier today and have heard back already from Rodrigo at the Help Center. He also mentioned I may have multiple accounts, so hopefully we can get that sorted out.

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My Account Is About To Be Deleted

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2 commentaires

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