Here are the steps you should take to straighten this out:
- Login to CollegeBoard.org and check that you can see your 2015 PSAT/NMSQT® or PSAT 8/9 scores. We're not able to read in 2014 PSAT/NMSQT® scores or 2400-point-scale SAT scores.
- If you can see your scores on CollegeBoard.org, visit your Khan Academy settings and click Disconnect from College Board.
- The button will change to Connect to College Board; click it. You will be prompted again to send your exam results. Once that's complete, your 2015 PSAT/NMSQT® or newer scores should now be visible.
If your scores are still not populating after trying the above steps, please use the Report a problem button in the Help Center and send a Help request describing the steps you took and provide screenshots if possible.