Please describe your issue. A member of our support staff will respond as soon as possible.
What should we call you?
Email of the Khan Academy account in question
You can find your KAID on https://www.khanacademy.org/support when you're logged in to your Khan Academy account.
What is the correct birth date for the account?
What is the username of the account in question?
Sometimes it's helpful for a support agent to be able to log in to your account in order to better understand the issue you're describing. More information on this here: https://khanacademy.zendesk.com/hc/en-us/articles/115000719631