How can we help?

Technical Issues and Workarounds

Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!

Newest post Recent activity Votes Comments

New post

Non Commercial use of content - Integration of Khan Academy course in Moodle
- February 12, 2020 15:34
- sandra.obianwuzia
0 votes 4 comments
Can't finish world of math.
- February 06, 2020 12:41
- William Spruyt
3 votes 6 comments
Autofocus videos
- February 14, 2020 00:32
- Misha
2 votes 3 comments
How do we keep students from selecting a different grade level content when joining a class?
- February 14, 2020 21:37
- wegley.k
Planned

0 votes 3 comments
Bigger Text Size For Passages
- February 25, 2020 01:56
- Ziyang Ning
0 votes 2 comments
QA expand key not working
- March 06, 2020 08:13
- JaniceHolz
1 vote 4 comments
Math Typing Issue
- March 09, 2020 16:03
- Noah Ridenour
0 votes 2 comments
Error message for syncing with Google Classroom
- March 19, 2020 15:45
- Michelle Strickland
0 votes 2 comments
Help, I have lost my account!!
- March 17, 2020 02:34
- spaina
1 vote 2 comments
Tips & Thanks Bug
- November 13, 2021 15:57
- Alan
1 vote 5 comments
Two Big Bugs
- November 11, 2021 17:23
- 🅻🅸🅶🅷🆃BENDER
1 vote 2 comments
My KA mobile App and the KA website is not syncing
- March 27, 2020 08:21
- parthk396
2 votes 7 comments
Students signed on and is active in my roster but they cannot see their assignments.
- March 27, 2020 12:42
- kmorley
1 vote 4 comments
Some students scores are not showing up but they have completed the assignment
- March 30, 2020 19:37
- gradya
2 votes 24 comments
Total Skills Mastered
- March 31, 2020 15:11
- Frank Ivins
2 votes 2 comments
Transcipt display error.
- April 08, 2020 06:48
- nOT Wana show
0 votes 5 comments
completed assignments not registering as completed
- April 02, 2020 15:43
- whitmane
0 votes 5 comments
I need technical support (unable to import student from Google Classroom)
- April 03, 2020 16:35
- gdresser
0 votes 2 comments
accidentally deleted the wrong student profile- he had too many
- April 03, 2020 18:34
- george.lotuslearning
0 votes 2 comments
Student not showing up in my class
- April 07, 2020 12:37
- debra_harvey
0 votes 6 comments
Transfer progress to child account
- April 04, 2020 02:18
- monica.m.crespo
0 votes 5 comments
Green checks for videos
- April 04, 2020 18:43
- kkeenliside
0 votes 2 comments
Poor video quality
- April 06, 2020 05:00
- yashgouri567
1 vote 2 comments
Deleted Assignments
- April 06, 2020 20:15
- Christina Diamond
0 votes 2 comments
Student Work Not Saving
- April 09, 2020 15:16
- tangrenm
5 votes 9 comments
Students work not appearing when I check the "Scores" category.
- April 08, 2020 12:06
- bbracey
4 votes 8 comments
Recover deleted account
- April 07, 2020 03:34
- Christian364
1 vote 2 comments
How to add Reading Comprehension or ELA to kids account
- April 07, 2020 13:10
- Amber Thompson
0 votes 2 comments
Mastery Learning - Students learning progress
- April 09, 2020 19:57
- kristi.donaldson
0 votes 2 comments
One of my students logged in as a parent instead of a learner. How do we switch them?
- April 07, 2020 21:16
- Monique.Kohler
0 votes 2 comments

Non Commercial use of content - Integration of Khan Academy course in Moodle

Can't finish world of math.

Autofocus videos

How do we keep students from selecting a different grade level content when joining a class?

Bigger Text Size For Passages

QA expand key not working

Math Typing Issue

Error message for syncing with Google Classroom

Help, I have lost my account!!

Tips & Thanks Bug

Two Big Bugs

My KA mobile App and the KA website is not syncing

Students signed on and is active in my roster but they cannot see their assignments.

Some students scores are not showing up but they have completed the assignment

Total Skills Mastered

Transcipt display error.

completed assignments not registering as completed

I need technical support (unable to import student from Google Classroom)

accidentally deleted the wrong student profile- he had too many

Student not showing up in my class

Transfer progress to child account

Green checks for videos

Poor video quality

Deleted Assignments

Student Work Not Saving

Students work not appearing when I check the "Scores" category.

Recover deleted account

How to add Reading Comprehension or ELA to kids account

Mastery Learning - Students learning progress

One of my students logged in as a parent instead of a learner. How do we switch them?