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Technical Issues and Workarounds

Running into technical issues, or have experience troubleshooting on Khan Academy? Post your questions and workarounds here. TIP: Providing screenshots and specific details about the problem you’re seeing will be a big help in getting a quicker diagnosis. Be as descriptive as possible in your topic title for the best responses. Try searching the forum to see if your situation has been posted about already - if it has, leave a comment on that thread!

Newest post Recent activity Votes Comments

New post

Student time spent practicing skills are not accurately recorded
- October 10, 2018 16:32
- Ms. Ribeiro
4 votes 5 comments
No way to enter an answer and progress to the next question
- July 25, 2018 18:16
- David Balfour
5 votes 20 comments
Drop-down Boxes Basic Math Indirect Measure not Dropping Down
- November 07, 2018 01:51
- bobopop787
4 votes 10 comments
Is there a way to watch successive videos in full screen mode? ("Video autocontinue" option)
- November 27, 2018 05:05
- william m beegan
Planned

1 vote 2 comments
I signed all my students up and got a class code; however, I cannot get the students on. When they put in the username the site gave them it says that is unavailable
- December 11, 2018 14:19
- Ms. Whelan
2 votes 2 comments
"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."
- January 05, 2019 15:55
- IdentifyClone
4 votes 12 comments
Highest score not showing on Assignments tab
- January 17, 2019 13:23
- Marianne Sullivan
2 votes 7 comments
¨Network request timed out¨
- January 11, 2019 18:40
- Qirun
3 votes 9 comments
hide energy points notification
- January 23, 2019 15:33
- Rebecca Mcardle
6 votes 5 comments
How do I log in on Khan Academy Windows app on PC?
- April 30, 2019 16:23
- Kexin Zhu
2 votes 8 comments
Linking School and Personal Accounts
- August 18, 2019 00:41
- Josine Strumendo
2 votes 2 comments
notifications and energy points badge - showing up still, even after turning off in settings
- May 20, 2019 11:41
- A. N.
1 vote 4 comments
How do you remove the video titles while watching videos?
- June 07, 2019 06:59
- Knedo Denk
1 vote 5 comments
Ability To Retake LSAT Practice Tests (Didn't Pause Test, Completed Improperly!)
- June 25, 2019 22:45
- mgrice2
1 vote 2 comments
P3D performace improvement.
- July 04, 2019 13:17
- Forgotten
0 votes 2 comments
Cours de mathématiques : lycée
- July 19, 2019 09:12
- Pierre Ingelaere
1 vote 5 comments
[Error code: fatal]
- July 21, 2019 07:12
- Daniel Park
6 votes 14 comments
mysterious changing answers (SAT practice test)
- July 31, 2019 20:06
- ejmorro
1 vote 10 comments
[Error code: client-behind] pops up when I'm trying to do my math!
- August 09, 2019 15:35
- Sahil Deshmukh
2 votes 5 comments
How to turn off YouTube player overlays?
- September 06, 2019 12:13
- Georgie P
Planned

1 vote 3 comments
Cannot Delete My School Account
- November 13, 2019 02:31
- Adrianna
Planned

2 votes 3 comments
Intro to CSS and Intro to HTML image selection problems
- December 07, 2019 18:23
- robert.gauthier.iii
0 votes 2 comments
Bug: Progress not showing on some reports [fixed January 8, 2020]
- January 08, 2020 22:54
- Laurie @KA
4 votes 1 comment
I want to be able to continue with the fallbacker play
- January 13, 2020 02:09
- Lishan YAO
1 vote 2 comments
lol.khanacademy is a version of Khan Academy from a heckathon event, and it's ruining my grades.
- January 24, 2020 17:22
- Robert Mulvany
Planned

0 votes 2 comments
Non Commercial use of content - Integration of Khan Academy course in Moodle
- February 12, 2020 15:34
- sandra.obianwuzia
0 votes 4 comments
Can't finish world of math.
- February 06, 2020 12:41
- William Spruyt
3 votes 6 comments
Autofocus videos
- February 14, 2020 00:32
- Misha
2 votes 3 comments
How do we keep students from selecting a different grade level content when joining a class?
- February 14, 2020 21:37
- wegley.k
Planned

0 votes 3 comments
Bigger Text Size For Passages
- February 25, 2020 01:56
- Ziyang Ning
0 votes 2 comments

Student time spent practicing skills are not accurately recorded

No way to enter an answer and progress to the next question

Drop-down Boxes Basic Math Indirect Measure not Dropping Down

Is there a way to watch successive videos in full screen mode? ("Video autocontinue" option)

I signed all my students up and got a class code; however, I cannot get the students on. When they put in the username the site gave them it says that is unavailable

"Uh oh, it looks like we ran into an error. You need to refresh. If this problem persists, tell us."

Highest score not showing on Assignments tab

¨Network request timed out¨

hide energy points notification

How do I log in on Khan Academy Windows app on PC?

Linking School and Personal Accounts

notifications and energy points badge - showing up still, even after turning off in settings

How do you remove the video titles while watching videos?

Ability To Retake LSAT Practice Tests (Didn't Pause Test, Completed Improperly!)

P3D performace improvement.

Cours de mathématiques : lycée

[Error code: fatal]

mysterious changing answers (SAT practice test)

[Error code: client-behind] pops up when I'm trying to do my math!

How to turn off YouTube player overlays?

Cannot Delete My School Account

Intro to CSS and Intro to HTML image selection problems

Bug: Progress not showing on some reports [fixed January 8, 2020]

I want to be able to continue with the fallbacker play

lol.khanacademy is a version of Khan Academy from a heckathon event, and it's ruining my grades.

Non Commercial use of content - Integration of Khan Academy course in Moodle

Can't finish world of math.

Autofocus videos

How do we keep students from selecting a different grade level content when joining a class?

Bigger Text Size For Passages